FAQ
Q: Can I get a refund?
A: Unfortunately, due to the nature of our product, all sales are final and we’re unable to accept returns or exchanges.
Q: How long should my order take to arrive? USPS Vs. FedEx Home Delivery
A: USPS shipping typically takes 5 to 8 business days for delivery, plus 2 additional days for order processing.
FedEx Home Delivery ( does not deliver to commercial addresses) usually delivers in 4 to 7 business days, after 2 days of processing time before shipping.
Q: Why have not received my order that says it was delivered?
Q: Why is this batch chewy and not crispy?
A: The main challenge we face is that every cow is different, which means the fat content in each roast can vary. We've tried sourcing from multiple vendors, but this inconsistency remains. Some roasts naturally have more fat than others. We do our best to trim the outer edges to keep the product crispy and less moist. However, some fat is marbled inside the meat and can’t be removed. That said, this shouldn't affect the overall taste or flavor of the product.
Q: How do I redeem my rewards points?
A: After you register on our website, click the small green “Rewards” button on the main page. It will show how many points you’ve earned.
For every 100 points, you’ll get $1 in rewards.
To use your points, click the "Redeem Points" button. A discount code will be generated and sent to your email. Just enter that code at checkout to apply your savings.
Q: What does Protected Shipping cover?
A: As our business has grown, we've seen an increase in missing or damaged packages, which has become a challenge for customers, our team, and the postal service.
To help with this, we now offer package protection. If your package is lost or damaged during shipping, we’ll handle the entire claims process.
This system allows us to better support our customers while managing the growing number of shipping issues more effectively.
Q: Why have I not receive a tracking number for my order?
A: Your package may be delayed due to a missed scan or it being misplaced between postal facilities. It could still be on its way even if there hasn’t been an update in the tracking system.
If you don’t receive your order within 5 to 8 business days, please contact us at info@lovesjerkyco.com and we’ll be happy to help.
Q: How long is the beef jerky shelf life?
A: Our Jerky is only good for six months from the made date. We do not have a long shelf life because we do not add additional additives or preservatives to keep it on shelves like other jerky brands. Jerky is made fresh daily and we sell out weekly.
If you need a longer shelf life, we are definitely not the brand for you as we keep our sodium levels lower than other brands and we do not marinate our meat to keep the beef aroma intact.
Q: Do you offer wholesale?
A: Unfortunately, at this time we do not offer wholesale. However, we are hoping to do so soon. If you would like information once this program is up and running, please send contact information and in the subject line add “Wholesale.”
Q: Do you offer private label?
A: Unfortunately, at this time we do not offer private label. However, we are hoping to do so soon. If you would like information once this program is up and running, please send contact information and in the subject line add “Private Label.”
Q: When will my order be delivered?
A: Please refer to your tracking number sent to your email provided during the purchase process. Tracking will not be sent until your package is scanned into the postal service system. If you do not receive the tracking number after 4 days from placing order, please contact us and add “Missing Tracking Number” in subject line.
Q: How do I manage my subscription?
A: Login to your customer portal with the email address used to place orders. This should allow you to manage your subscription. If you have issues logging in, contact us and add “Subscription” in the subject line.
Q: Why did I receive incorrect items in my order?
A: Unfortunately, as we train new staff members issues come with the territory, our apologies. Please contact us and let us know which items are missing from your order. We will send a return label to receive back items you did not purchase.
Q: Why am I missing items in my order?
A: Unfortunately, as we train new staff members issues come with the territory, our apologies. Please contact us and let us know which items are missing from your order. We will send a return label to receive back items you did not purchase.