FAQ

Q: How long should my order take to arrive? USPS Vs. FedEx 2Day

A: USPS shipping typically takes 5 to 8 business days for delivery, plus 2 additional days for order processing.

FedEx 2Day usually delivers in 2 to 5 business days, also with 2 days of processing time before shipping.

Q: Why is this batch chewy and not crispy?

A: The main challenge we face is that every cow is different, which means the fat content in each roast can vary. We've tried sourcing from multiple vendors, but this inconsistency remains. Some roasts naturally have more fat than others. We do our best to trim the outer edges to keep the product crispy and less moist. However, some fat is marbled inside the meat and can’t be removed. That said, this shouldn't affect the overall taste or flavor of the product.

Q: How do I redeem my rewards points?

A: After you register on our website, click the small green “Rewards” button on the main page. It will show how many points you’ve earned.

For every 100 points, you’ll get $1 in rewards.

To use your points, click the "Redeem Points" button. A discount code will be generated and sent to your email. Just enter that code at checkout to apply your savings.

Q: What does Protected Shipping cover?

A: As our business has grown, we've seen an increase in missing or damaged packages, which has become a challenge for customers, our team, and the postal service.

To help with this, we now offer package protection. If your package is lost or damaged during shipping, we’ll handle the entire claims process and send you a replacement.

This system allows us to better support our customers while managing the growing number of shipping issues more effectively.

Q: Why have I not receive a tracking number for my order?

A: Your package may be delayed due to a missed scan or it being misplaced between postal facilities. It could still be on its way even if there hasn’t been an update in the tracking system.

If you don’t receive your order within 5 to 8 business days, please contact us at info@lovesjerkyco.com and we’ll be happy to help.

Q: Can I get a refund?

A: Unfortunately, due to the nature of our product, all sales are final and we’re unable to accept returns or exchanges.